Privacy Policy

01Scope

This policy covers the Eziza mobile application and the backend services behind it, for anyone using it as a sender (creating and tracking deliveries), a rider (individual or company-employed), or a logistics company managing a fleet of riders. Where a rule applies to only one role, it's labelled below.

If you were sent a delivery by someone using Eziza, we hold the minimum contact information needed to reach you (name and phone number) even if you never create an account — see Section 2.

02Information we collect

Account & profile

Email address and password (handled by our authentication provider — we never see or store your raw password), full name, phone number, and an optional profile photo.

Location

rider While you're online or on an active delivery, we collect your device's precise GPS location so senders and dispatching companies can track your delivery in real time. This location is removed as soon as you go offline or the delivery is confirmed — we do not retain a history of everywhere you've been.

customer Your device's location may be used, with your permission, to help you pin a pickup or drop-off point on the map. We store the resulting address, not an ongoing location feed.

Rider & company verification

rider Government-issued ID photo, a selfie for identity verification, vehicle type and plate number, and bank account details for payouts.

company Business name, CAC registration number, contact person, coverage area, and bank account details for payouts.

Delivery & transaction data

Pickup and drop-off addresses, package description, delivery status history, in-app wallet balance and transaction history, and any ratings or written reviews exchanged between senders and riders/companies.

Ratings you leave may be visible to the person you rated and, for company-employed riders, to their employing company. Your identity is not shown to unrelated users browsing public ratings — only an aggregate score and anonymised review text are.

Payments

Card and bank-transfer details you use to fund your wallet are entered directly with our payment processor, Paystack, inside their own secure checkout — Eziza never sees or stores your card number. We do store the resulting wallet balance and a transaction ledger.

Support & communications

Messages and optional photo attachments you send through in-app support tickets, and a device push-notification token so we can alert you about delivery and account activity.

03How we use it

• Matching deliveries to available riders and companies, and calculating routes and ETAs
• Verifying rider and company identity before they can accept deliveries
• Processing wallet top-ups, delivery payments, and rider/company payouts
• Sending delivery, bid, and account push notifications
• Providing customer support and investigating reported issues
• Detecting fraud, abuse, and violations of our terms
• Meeting legal, tax, and accounting obligations

04How we share it

We share the minimum needed for a delivery to work, and nothing beyond that:

• The other party to a delivery — a rider sees the sender's contact and addresses for their assigned delivery; a sender sees the assigned rider or company's name, photo, rating, and live location.
• An employing logistics company — if you're a company-employed rider, your assigned company can see the deliveries, ratings, and earnings tied to your work for them.
• Service providers who process data on our behalf, under contract, only for the purpose of providing their service to us — listed below.
• Legal authorities, only where required by law or to protect the safety of our users.

We do not share your information with advertisers or data brokers, and we never sell it.

Service providers we use

05Retention & deletion

We keep your information for as long as your account is active, and for as long as needed to satisfy legal, accounting, or dispute-resolution obligations afterward.

You can permanently delete your account at any time from Account → Delete Account in the app. When you do:

• Your personal details (name, phone, email, bank information, documents) are permanently anonymised
• Your device's push notification token is removed
• Your account is permanently barred from signing in again

Delivery, payment, and rating records that also belong to someone else (a sender who received a package from you, for example) are kept in this anonymised form rather than deleted outright — this preserves the other party's own transaction history and our accounting/legal records, without leaving any personal information behind that identifies you.

06Your rights

• Access & correct — review and update your profile, bank, and contact details directly from Account settings
• Delete — permanently delete your account and anonymise your personal data at any time (see above)
• Location — you can deny or revoke location permission in your device settings; note that live tracking and rider matching depend on it
• Notifications — manage or disable push notifications in your device settings
• Questions or a formal request — contact us any time, see Section 11

07Security

Data is encrypted in transit between the app and our servers. Access to your data is restricted by row-level authorisation rules scoped to your own account and role. Card payment details are handled entirely by Paystack and never touch our servers. No system is completely immune to risk, but we treat verification documents, bank details, and location data as sensitive and scope access to them accordingly.

08Children's privacy

Eziza is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will remove it.

09International transfers

Eziza operates from Nigeria. Some of the service providers listed in Section 4 process or store data on infrastructure located outside Nigeria. By using Eziza, you understand your information may be processed in a different country than the one you live in.

10Changes to this policy

If we make material changes to this policy, we'll update the effective date above and, where appropriate, notify you in the app before the changes take effect.

11Contact us

Questions about this policy or your data can be sent to admin@eziza.online, or through Help & Support inside the app.